Estimate Delivery Times

Please note that the following delivery times are provided as estimates and are not guaranteed. 
Several factors can contribute to delays, including customs processing, high order volumes, and
busy holiday periods.

EU Shipping: Tracked shipping aims to deliver your package within 3–7 days,
 via DHL, Hermes, DPD, or GLS depending on your location.

Delays

If your package has been delayed, we are unable to send out a replacement or offer a refund until 
we have contacted the courier and they have declared the package as missing. 
Please be advised that this process could take a few weeks, depending on the courier and destination.
Once the package has been declared missing, we can then offer a refund or replacement.

Return & Exchange

Thought you got the right size, but your dog had one too many midnight snacks? 
We feel you! Let’s make sure the items meet the return and exchange conditions

Eligibility Criteria:

We accept all withdrawal requests within 14 days. However, if an item is returned soiled, damaged, or shows 
signs of use beyond trying it on, we reserve the right to deduct the corresponding loss in value from your refund, 
up to the full purchase price.

Timeframe for Returns:

If you change your mind about a product, you must notify us by emailing connect@takandnie.com or by completing
our model withdrawal form (Widerrufsrechts) no later than 14 days after the day we deliver your product.

Return €€:

Once we receive your returned item(s), we will issue your refund, adjusted for any deduction noted above.
Returns are at your own cost, unless we offer free returns when you bought the products. 

Return Shipping:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and
where to send your package. Items sent back to us without first requesting a return will not be accepted.


Exchanges

Timeframe for Exchanges:

Please email us at connect@takandnie.com within 14 days of the delivery date.
You must notify us before this period expires.

Exchange for a New Item.

Once we receive your returned item(s), we will send your exchange item. Need it quicker?
After your return is accepted, you can make a separate purchase for the new item.

Processing Time:

Information on the estimated time it takes for returns and exchanges to be processed once the items 
are received by our team.

Damages, Missing or Wrong Product 

Please inspect your order upon receipt. If your item arrives damaged in transit, missing, or incorrect, contact us at 
connect@takandnie.com within 3 business days of receiving your order so we can resolve it quickly 
with our courier and get you sorted with minimal delay. 

Cancellation 

If you wish to cancel your order, please get in touch with us at connect@takandnie.com as
quickly as possible, and we will do our best to accommodate your request.
If the order has already been shipped, you must follow our return policy before we can issue a refund. 

More questions.. please contact us at connect@takandnie.com